Shipping Policy

Last updated: 26/06/2026

At Myne, we want your jewellery to reach you safely, quickly, and with complete peace of mind. Please read our Shipping Policy below for details on how we process and deliver your order.

1. Shipping Coverage

We currently ship only within India, to all serviceable pin codes across the country, via our logistics partner Delhivery.

We do not offer international shipping at this time.

2. Shipping Charges

We offer FREE shipping on all orders, Pan India — no minimum order value required.

3. Order Processing Time

  • All orders are processed and dispatched within 1–2 business days of order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale periods or high-demand occasions (festive season, etc.), processing may take slightly longer. We'll keep you informed in case of any delay.

4. Delivery Timelines

  • Once dispatched, most orders are delivered within 2–7 business days, depending on your location.

  • Metro cities typically receive orders faster than remote or rural pin codes.

  • Delivery timelines are estimates and may vary due to factors beyond our control, such as weather, courier delays, or regional restrictions.

5. Order Tracking

Once your order is shipped, you'll receive a tracking link via SMS and email so you can follow your shipment in real time, right up to your doorstep.

You can also track your order anytime using our Track Order page.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and pin codes.

  • Full COD is available for orders up to ₹20,000.

  • For orders above ₹20,000, a partial advance payment is required at checkout, with the remaining balance payable via COD upon delivery.

  • COD availability is shown at checkout based on your delivery address.

  • Please keep the exact amount ready at the time of delivery wherever possible.

7. Order Confirmation & Address Accuracy

  • You will receive an order confirmation via email/SMS once your order is placed successfully.

  • Please double-check your shipping address, pin code, and contact number before placing your order. Myne is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

  • If you need to update your shipping address, please contact us within a few hours of placing the order at info@mynejewels.com or via WhatsApp at +91 98209 55377 — we cannot guarantee changes once the order has been dispatched.

8. Failed Delivery Attempts

Our courier partner will make multiple attempts to deliver your order. If delivery fails after repeated attempts (e.g., recipient unavailable, incorrect address, or refusal to accept), the order will be marked as Return to Origin (RTO) and sent back to us. In such cases, please contact our support team to arrange re-shipping or a refund as applicable.

9. Damaged or Tampered Shipments

While we take great care in packaging every order securely, if your package arrives damaged, tampered, or opened, please:

  1. Do not accept the delivery if the package is visibly tampered, or

  2. If already accepted, record an unboxing video and notify us within 24–48 hours of delivery at info@mynejewels.com or WhatsApp +91 98209 55377, along with your order ID.

This helps us resolve the issue quickly via a replacement or refund. For full details, please refer to our Return & Refund Policy.

10. Delays Beyond Our Control

Myne is not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to natural calamities, strikes, courier disruptions, or government restrictions.

11. Need Help?

For any shipping-related questions, reach out to us:

  • Email: info@mynejewels.com

  • WhatsApp/Call: +91 98209 55377

  • Hours: Monday–Saturday, 9 AM to 6 PM

We reserve the right to update or modify this Shipping Policy at any time. The most current version will always be available on this page.

Thank you for shopping with Myne — we can't wait for your jewellery to reach you!